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Frequently Asked Questions

How do I Reset my Nelnet username and password?

Enter your username at, and when prompted for your password, click Forgot Password. Follow the guided instructions to reset your login credentials. Forgot your username? Click Forgot Username on the left. Enter the requested information (all fields are required), and click Request Username.

How do I get to know Nelnet?

Welcome FedLoan Servicing borrowers! Get to know Nelnet as your new servicer by registering for an online account, watching our website tour video below, and visiting our info page for transfer borrowers. We're here to process your loan payments and help you find lower monthly payment options if you need them.

What can I do with the Nelnet mobile app?

Explore different repayment plans and eligibility requirements. Managing your loans is fast, easy, and seamless when you download the Nelnet mobile app In addition to making payments and viewing a detailed summary of your account, some other notable features include:

How does Nelnet report my student loans to the credit agencies?

As your student loan servicer, Nelnet reports information about your student loans to the three major credit agencies. Based on the information provided, each individual credit agency uses their own unique scoring model to determine your FICO credit score.

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