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Frequently Asked Questions

How do I report a power outage to DTE?

Report a downed power line online, on the DTE Energy Mobile App or call us immediately at 800.477.4747. Cable or telephone lines can be energized if they come in contact with electrical lines. Contact with any energized power line can be fatal.

What causes DTE power outages?

DTE held a press conference at 2:30 p.m. to provide more information on the outage which they said was due to trees on private property. DTE is working to restore power to more than 260,000 people after Monday's severe weather. But the company president says their first step is to make sure the public is safe around power lines.

How do you get a refund for a DTE power outage?

If you want to get compensation for a DTE outage but don't want the hassle of the DIY route, DoNotPay has you covered in 9 easy steps: Go to the Outage Refunds product on DoNotPay. Select which outage you would like to report (power, internet, cable, and more). Select your energy provider and enter your account number.

What is the priority for DTE during a power outage?

When you report a DTE power outage, you benefit in two ways: You can increase the speed by which DTE repairs the outage, as DTE often relies on customers to alert them of issues You're establishing a "paper trail" documenting your concern about the outage When the power goes out, you'll want to know when you can expect your power to be restored.

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